Building custom tech solutions for businesses. Specializing in automation, integrations, and scalable systems that drive revenue.

Led customer success strategy, driving retention and expansion through data-driven insights and process optimization.

Built and scaled customer experience operations. Implemented systems that improved response times by 60% and satisfaction scores by 40%.

Bridged technical implementation and customer needs. Helped enterprise clients integrate chat systems into complex tech stacks.

Supported rapid growth phase, handling technical escalations and improving support workflows.

Led customer experience team for Airbnb property management partner.

Managed full-scale hotel operations, optimizing processes and guest experiences across multiple properties.